We will supply you with quality reliable services, straight forward packages and no catches or nasty surprises. One low fixed price throughout the term of your agreement.
Unlike other providers our internet connectivity solution is not oversubscribed, we want to ensure you get the best possible speed achievable with service downtime almost eliminated.
We have the industry experience and know-how to make you a happy customer who will be referring our services to friends and family.
If you want to speak with us, either as a current customer or a potential new one, our friendly local UK customer service team would be happy to help you.
Call 0800 042 0999 or complete our call back request and we will call you.
KGN Fibre network has been fantastic! I moved to KGN a few weeks back as the reliability of the other connection was terrible. I’m now able to stream movies, can play console games online without any drop in the connection or the speed. I couldn’t be more happy with the services.
So far so good! I’m getting download speed between 32 – 35 MBPS ( on 40MBS speed). The connection never drop outs. Their customer support is amazing.
I was a bit hesitant to move my services over at first, as I had been with my previous provider for many years and thought it would be a hassle to change. However, when I spoke with Jake at KGN he made me feel comfortable and confident in changing providers. Especially when he told me how much I would be saving. Thank you for an excellent service.
With my previous provider it seemed my speed was always slow when I needed it most. I was told this was due to “peak times and high traffic” and they suggested I should upgrade my package costing me more money! So, I started comparing other service providers and KGN promised me more reliable speeds at peak times. So far so good and the savings also helped me decide to switch over.
I switched from one of the UK’s leading broadband provider to KGN Home as it was considerably cheaper than my previous contract. The whole process felt extremely stress free. I have recommended to my friends and family.
I shopped around for broadband deals and I found that KGN Home broadband gave me the most competitive price. Perfect speed for gaming and streaming movies.
I struggled to find a clear price online that would suit me. I rang up KGN Home customer services and they provided me a great deal and made me feel very comfortable which I appreciated.
My previous provider got me in with a really low price but after a few months my price nearly doubled! I realised that it must have been just a promotional price! I called up to complain and was told that I can cancel but I have to pay all my remaining premiums, so I stuck with them until the end but felt disappointed at paying more. I spoke to KGN and they told me they lock prices for the whole agreement, no price rises guaranteed. Well I decided to go ahead at least I know where I stand. Happy with the great price and service.
I got this leaflet through the door from KGN Home I thought who are these guys? Well I thought “in for a penny in for a pound” so I left my details for a call back. Mike called me back quite quickly, did a speed check and told me I can get up to 76mbs. I only get 36 with my current provider.
I got connected 2 weeks ago and am really pleased as my monthly payment is only slightly more than I was paying but my speed is almost double what I had.
These terms and conditions apply to all residential customers when they take services from us. There are additional terms and conditions that apply when you take a particular service from us, which are set out below.
These terms and conditions replace all previous versions and were updated on 1st May 2018.1 INTRODUCTION
We’re Krypton Global Networks T/A KGN. Our address is Eckland Lodge Business Park, The Lincoln Building, Market Harborough, LE16 8HB. Our company registered number is 107585121 and our registered VAT number is GB 272936868 We provide broadband and telephony services.
starts when we accept your first order for a service from us and ends as set out in paragraph 15; and
consists of these customer terms and conditions and any applicable service terms and conditions outlined below:
Krypton Global Networks Telephony Terms And Conditions;
Krypton Global Networks Broadband, Fast Fibre and Super Fast Fibre Optic Terms And Conditions.
Certain services may be provided as a bundle, whilst other services may be provided on a standalone basis.
If you can’t access a document referred to in these customer terms and conditions, you can request a copy by contacting us (see paragraph 19 below).
If you order services from us:
you confirm you’re at least 18 years old; and
ask for proof of identity and address; and
carry out credit and identity checks on you.
We try to complete orders as soon as possible but delays may occur, which we’ll tell you about as soon as we can.
Some services (or certain parts) may not be available to you (e.g. if you fall outside the reach of, or are not connected to, our network, the services at your location don’t meet our minimum performance requirements, we consider it too difficult to provide you with the services (which we’ll usually determine after completing a site survey) or if you try to use a device abroad). We’ll tell you if this applies to you.
We may need to perform tests to check whether services are available to you and we may need to temporarily deactivate your telephone line whilst we do this. We’ll tell you before we do this.
If we transfer your service from or to another provider, you may experience a temporary loss of your services.
If you ask us to port your telephone number from or to another provider, we’ll try to do this wherever possible. If we can’t, we’ll tell you your options.
You may cancel your order by contacting us (see paragraph 19 below):
in the first 20 days after our acceptance of your order; or
if you’ve ordered equipment, such as a set top box, a powerline adapter or a mobile device, in the first 14 days after receipt of such equipment.
If you do cancel, you must return any equipment provided to you (such as a router) within 14 days of cancellation. If you don’t return the equipment, you’ll have to pay the full equipment price, excluding any discounts you’ve received (if you subsequently return the equipment, we’ll refund any amount you’ve been charged for it).
We’ll advise how to return equipment when you cancel. You’ll be responsible for the cost of return.
If the returned equipment is worth less than its original value due to use or damage, your refund will reflect this. If you’ve opened the packaging of a mobile device, this may reduce its value.
If you follow the above cancellation procedure, you’ll receive a refund:
within 14 days of your cancellation; or
if we’ve sent you equipment, within 14 days of us receiving the returned equipment (or evidence that you’ve sent it).
We may have discounted certain equipment or services or provided them for free. If so, and we still have to pay someone else for these (e.g. we have to pay Openreach, who we rely on for certain services, a fee for installing a new line at your premises) you may have to pay us the difference between what you paid and what we have to pay;
if you asked us to provide a service before the end of the applicable cancellation period stated in paragraph 3.1 above, you must pay for any service you receive up to disconnection of that service;
if you want to cancel outside the applicable cancellation period stated in paragraph 3.1 above, you must do so in accordance with paragraph 15; and
(d)if you order a new service from us before the minimum period of the service that you are currently on has ended and you then change your mind, you will be put back onto the service (or an equivalent) that you were on previously and the minimum period you were on before will still apply.
A service starts on the date it goes live and ends as set out in this agreement.
Some of our services have a minimum period starting from your go live date, which will be no longer than 24 months and which we’ll tell you about when you order. This means:
you may be charged a fee to compensate us for our losses if you end the service before the end of that minimum period.
if you’ve paid a reduced charge, or no charge, for certain equipment and the service ends before the end of the minimum period, you may be charged the full price for the equipment, excluding any discounts you’ve received.
If we agree to renew or upgrade any service, a new minimum period may apply from the date of your renewal or upgrade. We’ll tell you if this is the case.
If you agree to an engineer visit, someone over 18 must be present.
We may charge a fee (the cost of which we’ll tell you about before the visit) if:
the engineer can’t complete their inspection as they can’t access the property or equipment;
the property or your equipment is unsafe;
we determine that no fault exists; or
we reasonably believe a fault was caused by you, your equipment or your property; or
we have to undertake work over and above what we would usually carry out (e.g. we have to move your telephone master socket or, you don’t consent to this work, and we can’t provide the relevant service).
If you ask us to upgrade a service, but don’t consent to necessary engineering work, you’ll stay on your current service.
You may re-schedule an installation visit once without incurring a fee as long as you tell us by any deadline we give you. If you cancel an installation visit, we may charge a fee, which we’ll tell you about before you cancel.
If we need to cancel or change the time of an engineer visit, we’ll give you as much notice as we can.
If we perform engineering work at your property, we won’t reverse this work when your services end.
You may not use your services, or allow your services to be used:
for business purposes, unless otherwise agreed in writing;
to send, communicate, knowingly receive, upload, download or use any material or make any calls that are offensive, abusive, indecent, defamatory, obscene, menacing, cause annoyance, inconvenience, needless anxiety or are intended to deceive;
to download, possess or transmit in any way illegal material;
to engage in criminal, illegal or unlawful activities;
to violate or infringe the rights or property of any person, including rights of copyright and any other intellectual property rights, privacy or confidentiality;
to intentionally impair or attempt to impair, without authorisation, the operation of any computer, prevent or hinder access to any program or data held in any computer or to impair the operation of any such program or the reliability of any such data;
via a device allowing the routing or re-routing of such services on, from or to our network; or
in such a way, or in such amount, that will have an adverse impact on our network (or any part of it), our customers or our brand or that contravenes any of our applicable acceptable use policies or general internet standards.
All of our services that enable you to make calls allow you to access the emergency services by dialling 112 or 999. The identity of your telephone number will be sent to the emergency services when we set up your telephone line and if you contact them.
Our services are provided to many customers and we owe them a duty as a whole to preserve our network integrity and to avoid network degradation. Although we don’t normally measure and shape traffic, if we consider it necessary, we may, in limited circumstances, have to change the services, or manage your use of, or access to, the services as we see fit. This may impact
You may set, and change, a monthly allowance on your account to help control your spending (please visit My Account at www.Krypton Global Networks.co.uk/myaccount for further details). We can’t always stop you exceeding your allowance (e.g. there may be a delay between you exceeding your allowance and our systems processing it). If you do exceed your allowance, we’ll tell you as soon as we can and we may:
charge you for use above your allowance.
If you ask us, we’ll exclude your details from national directories and directory enquiry services.
To receive a service you may need to use certain equipment provided by us (e.g. a router). You agree that we can:
install, keep and use such equipment at your home;
enter your premises for the connection, maintenance, modification, replacement or removal of such equipment; and
if applicable, connect remotely to your equipment to manage, repair or upgrade it.
We only provide the equipment we tell you we’ll provide. Other equipment may be available from us at an additional cost. If you want to buy any equipment for an additional cost, we’ll:
confirm the price when you order; and
give you with a 12 month warranty, unless we tell you otherwise.
We’re only responsible for, and can only support, equipment provided by us. We can’t guarantee that the services will work with other equipment.
You must look after our equipment and not tamper with it, keep all original packaging and store and use it in accordance with the manufacturer’s instructions. If you damage it or the packaging is lost, you may need to pay for it. You may need to return our equipment to us and we’ll tell you if this is the case.
We’re under a legal duty to supply equipment that is in conformity with this agreement. Any equipment we send you will be as described. You must inspect equipment on receipt and tell us about any issues within 30 days. We’ll tell you what to do next. If we ask you to return equipment, you must do so within 30 days of our request. We’ll send you a pre-paid bag in which to return the equipment. We’ll charge you for any equipment we don’t receive within 30 days of our request.
We may ask you to install certain equipment yourself, in which case we’ll send you instructions. If you can’t, or don’t want to do this yourself, we’ll send an engineer if you ask for one. Other equipment needs to be installed by an engineer. We’ll tell you if this applies. We may charge for these engineer visits, which we’ll tell you about before the visit.
If you need, or are required, to return any equipment to us, and are unsure how to do this, please contact us (see paragraph 19 below). You’re responsible for this equipment until we receive it. If we don’t receive it, we may charge you for it.
You may not connect equipment to our network that may harm it or other customers’ equipment or services. If you do, you must immediately disconnect it, or allow us to, at your expense.
We’ll use reasonable skill and care in providing the services but, given the nature of the services, we can’t guarantee that they’ll be continuously available or error free (e.g. there may be geographical, atmospheric or environmental factors that affect the services).
We try to keep your data and communications secure; however, for reasons beyond our control, these may be unlawfully intercepted. If they are, we’ll investigate and advise on next steps.
comply with our, and our representatives’, reasonable instructions about the services;
have all necessary consents or permissions required for us to provide a service (e.g. permission to lay cables from the street to your home or, if you’re a tenant, your landlord’s consent);
tell us if you change your name, your address, your email address, your payment details or anything else which we may need to know about;
keep usernames, passwords and PINs safe; and
use our services in accordance with any applicable fair use policies we tell you about.
Whilst any anti-virus software or other security features provided by us should be effective, we can’t guarantee they always will be. You should back up your data to protect against loss or corruption.
We’ll tell you the charges for the services when you order or they’ll be as detailed in any applicable service terms and conditions or on our pricing page (www.Krypton Global Networks.co.uk/pricing). These charges may include a charge for:
installing a new line at your premises;
connecting you to our network; and
re-connecting you to our network if you’ve been disconnected.
You’re responsible for paying all charges that you, and any person accessing your services, incur.
We, or a third party on our behalf, will send you a bill for services, usually within 30 days of them starting. After that, we’ll usually bill you monthly.
We normally send bills in advance except for usage charges (e.g. call charges), which are billed after they’re incurred. Charges for periods of less than a month are calculated on a pro-rata basis.
You’ll receive bills in electronic form, unless you tell us you want paper bills. If you choose paper, we’ll charge you an additional amount, which we’ll tell you about when you request the change.
Bills must be paid by direct debit. If they’re not, we may charge you a reasonable fee to cover our costs. We’ll collect payments on the date shown on your bill. If payment is rejected, we may:
charge you a reasonable fee to cover our costs; and
lower your credit limit with us.
All charges include VAT, unless otherwise agreed.
If you think your charges are wrong, you must tell us immediately so we can investigate. You must pay all undisputed charges. We won’t suspend or end a service whilst we investigate disputed charges.
If you don’t pay any undisputed part of your bill by the due date, we may:
charge a reasonable administration fee or interest on the overdue amount at 4% a year above the base rate of HSBC Bank plc from time to time. Interest shall accrue daily from the due date to the date of actual payment, whether before or after a court judgment; and
notify credit reference agencies of your non-payment.
At the end of a service, all outstanding sums and any cancellation charges, including those we may incur from a third party for disconnecting your service, will become immediately due and payable.
If we’re unsure of your credit history, we may ask you for a deposit or impose credit conditions. If you don’t pay this deposit or you break these conditions, we may:
require you to make a payment to pay off any unpaid charges or to cover future charges;
place, or change, a credit limit on your account; or
suspend, restrict or disconnect your services.
We may keep your deposit until your agreement ends and may use it at any time to pay unpaid charges. We don’t pay interest on deposits.
If you exceed a credit limit, you’ll be liable for all charges, including those exceeding your credit limit. If you’d like to discuss increasing your credit limit, please contact us (see paragraph 19 below).
We may also set, or change, a credit limit, if your usage is significantly different to a typical customer.
Where we offer promotions, there may be additional terms and conditions that apply, which we’ll tell you about when you order. By taking these promotions, you agree to these additional terms and conditions.
Unless you tell us 48 hours before the end of your billing period, you may be charged for the following month as well.
We, or our representatives, may monitor or record your communications:
for business purposes, such as quality control and training;
to prevent unauthorised use of our systems;
to ensure effective systems operation; and
in order to prevent or detect crime.
We’re only liable for losses that could reasonably be expected to occur when we entered into this agreement.
We’re not liable for:
loss of data or information;
loss of income;
loss of your time;
problems caused by other network operators/providers of telecommunications services;
losses caused by third party services or goods, content or viruses that you access through the services; or
the failure of any alarm system that you try to run over our network or services.
Our total liability to you shall be limited to £5,000 for any one incident or series of related incidents.
Nothing in these terms excludes or limits our liability for anything we can’t exclude or limit by law. See paragraph 22 for further information about your rights.
We may suspend, restrict or disconnect any, or all, of the services if:
our network breaks down or needs maintenance;
you break or we reasonably suspect that you’ve broken any important term of your agreement (e.g. paragraph 6.1);
you fail to pay your bill or any charges within 7 days of our reminder;
we’re required to for legal or regulatory reasons;
we’re no longer able to provide a service (or any part of it);
you’re abusive or threatening, make unreasonable demands on us, including on our time, or abuse our processes;
we suspend or restrict a related service;
your usage of the services is in excess of what we’d expect from a typical customer;
we believe your services or your credit or debit card have been used fraudulently.
Where we suspend, restrict or disconnect a service, your agreement will continue and, unless we’ve suspended, restricted or disconnected under paragraphs 14.1(a), 14.1(d) or 14.1(e), we may require you to pay:
our reasonable costs for suspending or restricting the services and resuming them; and
If you want to end a service or your agreement with us, please contact us (see paragraph 19 below). If any service is in its minimum period, you may have to pay a fee as set out in paragraph 4.2. If you want to cancel your order with us, please follow the procedure in paragraph 3 above.
If you want to end a service or your agreement with us outside the minimum period you will have to contact us in writing or by phone to give 30 days’ notice; however, if you’re transferring to another telephone or broadband provider, we’ll accept that you’ve given us sufficient notice when we receive notice from them. Unless we tell you otherwise, we will give you 30 days’ written notice if we want to end a service outside the minimum period.
You may immediately end your agreement by giving us written notice:
if we break any important term of your agreement and don’t fix it within 45 days of being asked to do so, subject to paragraph 20; or
as set out in paragraph 16.2.
We may immediately end your agreement by giving you written notice if:
we’re entitled to suspend, restrict or disconnect any, or all, of the services under paragraphs 14.1(b), 14.1(c), 14.1(d), 14.1(e), 14.1(f), 14.1(g) or 14.1(h);
we believe your services are being used fraudulently; or
you become bankrupt, enter into an individual voluntary arrangement or anything similar.
If either of us ends a service:
any unused goodwill credits will be used to pay outstanding charges on your account. If any remain after we’ve accounted for all outstanding charges, the goodwill credits will be cancelled; and
any positive credit balance will be used to pay outstanding charges on your account. If you still have a positive credit after the deductions for outstanding charges, we’ll tell you how to claim it. If you don’t claim your balance within 12 months of your service ending, you’ll no longer be able to claim it.
Certain services are dependent on other services (e.g. you can only take our TV service if you continue taking our broadband service). If we or you end one service we may need to end another. If this is the case, we’ll tell you.
We may need to change your services, equipment, charges or agreement for legal, regulatory or business reasons. If so, we’ll tell you about this in writing or by publishing a notice or updated terms and conditions on our website.
If a change is to your material detriment, we’ll give you at least 30 days' written notice (by letter, email, SMS or via your monthly bill). If you object, you may end your agreement without charge (other than accrued charges), provided you contact us (see paragraph 19 below) within 30 days of receiving the notification. If the change is to your mobile agreement, you may only end your mobile agreement as this is a standalone agreement, unless we’ve told you otherwise.
If you’re moving house and want to continue using the services, you must tell us at least 14 days before so we can cancel your old service. Further important information is available on our moving home page (www.Krypton Global Networks.co.uk/movinghome), including that we may need to start you on a new contract and there may be an additional charge.
We’ll try our best to transfer the services but, if we can’t transfer some or all of them, and any are in the minimum period, you may have to pay the charges to the end of the minimum period.
If you can’t find what you’re looking for on our help pages (www.Krypton Global Networks.co.uk/help) or by chatting to our online chat agents, you can contact us by telephoning customer services on freephone 0800 042 0999.
verify your identity before we can speak to you about your account. If the person contacting us is not the account holder, we can only provide limited information. If you want to write to us, or if any paragraph in your agreement
requires you to give us written notice, you can do this at www.Krypton Global Networks.co.uk/contactus or by post to Krypton Global Networks Correspondence Department, Eckland Lodge Business Park, The Lincoln Building, Market Harborough, LE16 8H.
If we need to contact you, we’ll use your billing address, email address, mobile or fixed telephone number or any other method requested by you. If we have to give you written notice, we’ll do so by email, SMS, hand or pre-paid post to the address or telephone number you’ve provided to us.
Any notice or document will be deemed to be delivered immediately (if delivered by hand) or 48 hours after posting (if sent by first class post). Notices given by SMS or email shall be deemed to be delivered when they’re sent.
We may not be able to provide a service (or part of a service) due to, or your service may be affected by, something beyond our reasonable control. In this scenario, we can’t accept responsibility for what’s occurred and we may need to suspend or terminate your service or agreement. If we terminate under this paragraph 20, you’ll only be charged up to the point of termination.
If you’re experiencing a problem with your services, see our help pages (www.Krypton Global Networks.co.uk/help). If this doesn’t help, please contact us (see paragraph 19 above) as soon as possible. You must give us the opportunity to resolve your problems and continue to pay your bills whilst we investigate.
If you have a complaint, please see our Code of Practice (www.Krypton Global Networks.co.uk/legal/code-ofpractice) and our Customer Complaints Code (www.Krypton Global Networks.co.uk/complaintscode). These codes explain how you can complain to us, what you need to do to claim compensation and, if you’re still unhappy, how you can settle your dispute by contacting an independent dispute resolution service or the European Commission’s Online Dispute Resolution Platform. Please note, you have additional rights as detailed in the Your Other Legal Rights section below.
In addition to the rights set out in your agreement and your right to compensation, you have other legal rights, including:
in relation to goods and digital content that are faulty or not as described:
the 30 day short-term right to reject;
the right to a repair or replacement;
the right to a price reduction; or
a final right to reject;
in relation to services that are not performed with reasonable skill and care:
the right to ask for repeat performance; and
if repeat performance is impossible, or not done within a reasonable time without inconvenience, the right to a reduction in price; and
the right to bring a claim for breach of contract for 6 years from the date of breach.
The legal rights noted in this paragraph are the main legal rights we think you need to know about when you take our services but you have many other legal rights. The above does not constitute legal advice. If you need further advice, you should seek independent legal advice or contact your local Citizens' Advice Bureau or Trading Standards office.
Nothing in your agreement or your right to compensation affects these legal rights.
You may not transfer the whole or any part of this agreement or service to anyone else without our written consent. We can transfer the whole or any part of this agreement or service to any third party.
Each paragraph in this agreement operates separately. If any court or relevant authority decides that any paragraph is unlawful, the remaining paragraphs will remain in full fo
If we fail to insist that you perform any of your obligations under this agreement, or if we don’t enforce our rights against you, or if we delay in doing so, that won’t mean we’ve waived our rights against you or that you don’t have to comply with those obligations. If we choose not to enforce any of our rights, we’ll tell you in writing. This doesn’t mean we’ll do the same in the future.
This agreement is between you and us. No other person shall have any rights to enforce any of its terms except for our group companies.
This agreement is governed by the laws of England and Wales. We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you’re a resident of Northern Ireland you may bring proceedings in Northern Ireland, and if you’re a resident of Scotland, you may bring proceedings in Scotland.
These are our telephony terms and conditions which, together with our customer terms and conditions, apply to all residential customers when they order telephony services from us.1 ELIGIBILITY
To take telephony services from us, you must take a fixed telephone and broadband line from us.
When you take telephony services from us, we’ll:
switch you onto our network;
provide a fixed telephone and broadband line to you; and
provide you with a telephone number.
You don’t own any telephone number allocated to you. We may have to change this telephone number for various reasons, including if:
we’re instructed to by a regulator (e.g. Ofcom);
we need to provide a new telephone line to your premises; or (c) you move house.
If this is the case, we’ll try to give you as much notice as possible.
charged based on your agreed package and in accordance with our pricing page (www.Krypton Global Networks.co.uk/pricing). Our pricing page contains other important information about what you can and can’t do with the telephony services;
calculated using details of calls logged and recorded by us and other operators, which can take up to 90 days;
charged based on the rate applicable when the call was made; and
charged, and inclusive minutes deducted, in one minute increments (with any part minutes rounded up to the nearest minute). Individual charges are rounded up to the nearest penny.
These are our broadband, fibre and Ultra Fibre Optic terms and conditions which, together with our customer terms and conditions, apply to all residential customers when they order broadband, fibre or Ultra Fibre Optic services from us.1 WHAT YOU NEED TO DO
If you’re transferring to us from another provider, there may be charges that you’ll need to pay, which we’ll tell you about in advance.
You need to have a computer to receive the broadband, fibre and Ultra Fibre Optic services.
We may need you to install software on your computer; although we won’t call and ask you to do this unless you’ve requested this. You should save and back up any data before installing this software. The software will give us access to your computer so we can diagnose and fix any problems you may experience. If you don’t install the software, we may not be able to resolve such problems and we won’t be responsible for any issues you may experience as a result of this.
You or we may need to modify your computer settings to make it work with the broadband, fibre or Ultra Fibre Optic service. You should check these modifications don’t invalidate any computer warranty you may have. If they do, we won’t be liable for any modification carried out by you, us or our representatives.
When you order the broadband, Fast fibre or Super Fast Fibre Optic service, we’ll give you an estimate of the upload and download speeds you can expect. For broadband and fibre services, upload speeds will always be slower than download speeds.
If our estimates are below our minimum requirements, we won’t be able to provide the broadband, fibre or Ultra Fibre Optic service to you.
We’ll try to ensure you get the estimated speeds; however, we can’t guarantee this. It may take up to two weeks from installation for your speeds to stabilise. If, after this period, you’re constantly getting significantly lower speeds, contact us (see paragraph 19 above) so we can try to help. If there’s a fault, we’ll take reasonable steps, and you must take any reasonable steps we ask you to take, to correct such fault. If, after this, for the broadband or fibre service your speeds are still below the ‘minimum guaranteed access line speed’, you may cancel the service without liability. The ‘minimum guaranteed access line speed’ is the fastest speed achieved by the bottom 10% of similar customers (e.g. if there are 10,000 customers like you, then we’d compare you with the 1,000 customers who get the lowest speeds and the minimum speed would be the fastest speed of those 1,000 customers).
If we give you access to an email account and an email address:
you don’t own them;
we may need to change your email address; and
if you leave us, you can’t keep them.
If you don’t log into your email account for 180 consecutive days, we may close your account. We’ll try to tell you before we do this.
We may need to block access to, or delivery of, any apparently unsolicited communications (e.g. spam). We may also use virus screening technology that deletes or alters emails or attachments.
If we provide storage space on our systems, we may impose limits, which we may vary from time to time (e.g. on the number of email accounts available, the number of emails you can store or the size of attachments you can send). We may reject or delete material that exceeds your limits.
If you take the Ultra Fibre Optic service, the following terms will also apply:
your telephony service will be provided over the internet instead of a phone line. If there’s a power outage, you’ll be able to make and receive calls using the voice port for at least one hour. After this, you won’t be able to make or receive calls until the power has been restored;
certain Krypton Global Networks features may not be available and we’ll tell you about this if this is the case;
upload and download speeds will depend on various factors, e.g.:
type of connection i.e. wired or wireless;
capability of your device or computer;
number of connected devices in your property; and
home environment; and
it will replace your broadband or fibre service if you already take one of these from us.
We can’t provide you with the Super Fibre Optic service if you haven’t agreed to the wayleave agreement, which grants us permission to install and maintain our equipment across the grounds of and within your property.
All you need to do is write to the address below providing your name and leave a telephone number so that we may contact you. We will take reasonable steps to verify your identity.
For further information from us on Data Protection and Privacy contact us via post sent to the following address:
Krypton Global Networks Ltd.
Eckland Lodge Business Park
The Lincoln Building
Information on the Data Protection Act 1998 is also on the Information Commissioner’s web site at www.dataprotection.gov.uk
Krypton Global Networks T/A KGN. Our address is Eckland Lodge Business Park, The Lincoln Building, Market Harborough, LE16 8HB. Our company registered number is 107585121 and our registered VAT number is GB 272936868
We provide broadband and telephony services.
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For further information from us on Data Protection and Privacy contact us via post sent to the following address:
Krypton Global Networks Ltd.
Eckland Lodge Business Park
The Lincoln Building
Information on the Data Protection Act 1998 is also on the Information Commissioner’s web site at www.ico.gov.uk
Krypton Global Networks Limited is registered in England with its registered address at Eckland Lodge Business Park, The Lincoln Building, Market Harborough LE16 8HB